🏭📦 Shipping FAQ

How much does shipping cost?
Shipping costs vary depending on your order size and destination. We offer free standard shipping on orders over $75. For orders under $75, shipping rates are calculated at checkout.

How long does shipping take?
Orders are typically processed within 1–2 business days and delivered in 2–5 business days via ground shipping. Total delivery time usually ranges from 3–7 business days, depending on your location.

Do you ship internationally?
Currently, we only ship within the United States. We plan to expand internationally soon — stay tuned!

Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.

What happens if my package is lost or damaged?
We take great care in packaging and shipping your order. If your package is lost or arrives damaged, please contact us within 7 days of delivery at r3demption.clothing23@gmail.com. We’ll arrange a replacement or refund.

Do you offer expedited shipping?
At this time, we only offer standard shipping to keep costs affordable. If expedited shipping becomes available, we’ll update you.

When will my order be processed?
All orders are processed immediately and handed off to our shipping partners within 1–2 business days.

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🔁 Returns & Exchanges FAQ

What is your return policy?
We accept returns within 30 days of delivery for items that are unworn, unwashed, and in original condition.

How do I start a return or exchange?
Contact us at r3demption.clothing23@gmail.com with your order number and reason for return. We’ll provide instructions and a return label if eligible.

Do I have to pay for return shipping?
Returns for damaged or defective items are covered by us. For other returns, customers are responsible for return shipping.

How long does it take to get a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will appear on your original payment method.

Can I exchange for a different size or item?
Yes! Exchanges are handled as a return plus a new order. Contact us and we’ll guide you through the process.

What items are non-returnable?
Custom or personalized items are non-returnable unless they arrive defective or damaged.

What if my item arrives defective or damaged?
Please contact us within 7 days of delivery with photos of the damage. We’ll quickly send a replacement or process a refund.